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Terms & Conditions

Discover more about our terms and conditions and what you agree to by using this website

This website is owned and operated by Liberating Research Ltd; a company registered in England and Wales with company number 09761045. The registered offices are located at 20-22 Wenlock Rd, London, N1 7GU, United Kingdom. Liberating Research Ltd is registered with the Information Commissioners Office (ICO) with registration number ZA142323. Please note this website contains public sector information licensed under the Open Government Licence v2.0 (including data from the Organisation Data Service, Health and Social Care Information Centre, licenced under the Open Government Licence v2.0).

  1. Acceptance of Terms and Conditions
    1. By accessing and using the Website (“www.liberatingresearch.com”) you agree to be bound by these terms and conditions and these terms shall take effect immediately upon your first use of the Website. If you do not agree with these Terms and Conditions you should not use or access the Website.
    2. These terms and conditions may be changed at any time and without prior notice. You should check these terms and conditions regularly for updates and your continued use will deemed to be an acceptance of the revised or amended terms. If you do not agree with any changes you should cease using or accessing the Website immediately.
  2. Membership
    1. In order to join the Liberating Research community you must be at least 18 years old and must fulfill at least one of the following criteria:
      -You are a patient (diagnosed by a medical professional). We reserve the right to verify your condition with your specified Physician or consultant before activating your membership. Patients are able to complete surveys and research activities as well as submitting content to the Condition Q&A and referring other users.
      -You are a qualified and registered physician or healthcare professional. Physicians/Healthcare professionals are able to complete surveys and research activities as well as submitting content to the Condition Q&A and referring other users.
      -You are a charity or support group. All registered organisations and charities can register under this user type. This allows you to create a fundraising page on this website and have our users raise money by donating the money they raise to your organization
    2. Users who do not match the criteria specified in 2.1 can sign up under the ‘Everyone Else’ category and are able to refer patients and other healthcare professionals to earn referral incentives.
    3. By joining the Liberating Research community you agree to provide accurate and true information about yourself and your related condition/s. This includes all information you provide as part of the registration form, Condition Q&A, research activities, surveys and any other information that you submit to Liberating Research in any medium. You also agree to keep all of your personal details up to date within the members’ area. In the event any of the information you have provided is incorrect, inaccurate or incomplete we reserve the right to suspend or terminate your account. In the event you are found to have submitted inaccurate information as part of a paid survey or research study then, in addition to suspending or terminating your account, we reserve the right to cancel any or all incentives that are outstanding to you.
    4. Each member must have a maximum of one account and they must not permit any third party to access this account without the express written permission of Liberating Research Ltd. Duplicate accounts will be permanently deleted and we reserve the right to cancel any outstanding incentives within these duplicate accounts. In the event of a dispute we may require proof of identity.
    5. You agree to notify us as soon as possible if you suspect there has been any unauthorised access to your account, or your account details have been compromised. In the event of a suspected breach we reserve the right to suspend your account until we are satisfied there is no further risk of unauthorised access.
    6. Members can opt out of Liberating Research at any time and close their account from within the members’ area. In the event your account is terminated for any reason then all of your personally identifiable information will be permanently deleted from our system including your payment and donation history. If there are any outstanding payments or donations associated with the account then these will also be cancelled. The answers to any surveys, research activities, Condition Q&A questions/answers or any other information you have submitted to Liberating Research Ltd in any form may be retained in anonymous form with no personally identifiable information.
  3. Payments and Donations
    1. The amount of incentive honoraria (or “incentive payments”) offered for participation in a Liberating Research survey or research activity will be notified to Members via official Liberating Research communications and will always be visible at the start of every study. The percentage of their incentive payments that the member would like to donate to charity (and the related charity) will also be visible (and editable) at the start of every study.
    2. If you fail to correctly follow any required instructions during a paid survey/research activity or you provide incorrect, inaccurate or incomplete information then we reserve the right to withhold your incentive payment (and you will have no recourse against Liberating Research Ltd in this instance).
    3. On successful completion of a survey a confirmation screen will be shown to you at which point the survey will be deemed complete.
    4. If a Member is terminated from a survey during the initial screening stage (i.e. they do not meet the survey’s requirements for participation taken at the beginning of the survey) a screen will be shown that informs them of such and they will not be allowed to proceed with the survey. No incentive payment will be paid when this occurs.
    5. If a Member doesn’t fully complete the survey before it closes then no incentive payment will be made. All surveys are open on a first come, first served basis, so as soon as the required quotas are reached the survey will close automatically. As a result we recommend users complete surveys in one sitting to reduce the likelihood of this situation.
    6. By registering with Liberating Research you agree to donate at least 10% of your incentive payments to any of the Charities or Support Organisations that are registered with Liberating Research. You can update your nominated charity in the members’ area at any time and you will always be prompted to confirm how much of your incentive payment you would like to donate at the beginning of every survey you take. Once you start a survey there will be no further opportunity to change the donation percentage or organisation.
    7. We transfer your donations to the Charities and Support Organisations once a month on your behalf. Unfortunately you are currently unable to add Gift Aid to your donation however this will be implemented in the future (Gift Aid allows UK charities to claim 25% extra on top of your donation from the UK government as long as you are a UK tax payer who pays enough tax). Your donation will only be made provided you have completed all requirements for that survey and the survey has been completed at least 4 weeks prior to the payment date (otherwise the donation will be made the following month). If you have provided incorrect, incomplete or inaccurate data as part of the related survey/research activity, we reserve the right to withhold payment as specified in 3.2.
    8. The incentives payments you have earned and the donations you have made are visible to you in the member’s area. All incentive payments are paid via PayPal to your PayPal account (which you specify during registration and can update within the members area at any time). Incentive payments are made every Friday and you will receive all related payments between 4 – 6 weeks after the incentive was earned (eg the survey incentive is earned when you complete the related survey, a referral incentive is earned when the referred user completes their first survey).
    9. It is your responsibility to ensure your PayPal account details are correct and up to date. In the event an incentive payment is sent to the wrong PayPal account we will endeavor to have this returned (and if we are successful this will be transferred to you minus any fees). However this is not guaranteed and we offer no compensation in this event and accept no liability if the payment cannot be recovered.
    10. Incentive payments in the form of “Referral fees” will only be paid to the Referring Member upon the completion of the Referred member’s first survey with Liberating Research. You will be able to see all Referral Fees you have earned and how many active/inactive referrals you have within the members’ area. All incentives payments in the form of Referral fees will be paid via PayPal and are subject to the same terms as all other incentive payments.
    11. Any competitions or prizes offered via Liberating Research (either as part of a survey or research activity, or in any other capacity) will have their own terms and conditions which will be linked to separately where relevant.
    12. We reserve the right to change the available surveys, research activities and referrals that users can earn incentives from and vary the incentive levels and referral fees at any time with no prior warning (excluding surveys that have already been started which will always earn the incentive displayed at the start of the survey).
    13. Incentive payments can’t be transferred to other member accounts and cannot be paid to members via any method other than PayPal.
    14. We reserve the right to terminate any membership account that has not been accessed or used in any significant way for a period of at least 120 days. This includes accounts that have not completed a survey or research activity or asked or answered questions in the Condition Q&A during this period. In this event we will attempt to contact you using the email address associated with your account. If we are unable to contact you and your account remains inactive then your account will be terminated as described in 2.6.
  4. Intellectual Property
    1. Except as may be explicitly stated, all intellectual property in the Website or any of its content including but not limited to all copyright, trade marks and names, service marks, text, graphics, branding, themes and website design are the property of or licensed to the owners of the Website, or are otherwise used lawfully and with authority.
    2. You agree and acknowledge that in accessing the Website you do so only for your own personal use and benefit and that, except where expressly permitted, none of the content contained on the Website may be downloaded, copied, reverse engineered, sold, broadcast, distributed or used for any commercial purpose except that you may download and copy content from the Website for your own personal and non-commercial use.
  5. Content and Contributions
    1. The owners of the Website may change or remove any part of the Website or its content or any part thereof without prior notice and no liability is accepted to you for any such changes.
    2. None of the content of the Website is intended to be taken as advice or recommendation, professional or otherwise, and should not be relied upon by you in making any reaching any decision or conclusion.
    3. Where the Website or other methods provided by Liberating Research Ltd permits you or any other user to contribute content in any form (“User Generated Content”), including but not limited to survey/research activity responses, questions and answers in the Condition Q&A. recommendations, condition and medication history and any other non-personally identifiable information you have submitted, the following shall apply:
      -User Generated Content may be displayed publically on the website (such as user recommendations and Condition questions and answers) however this is shown in aggregated form and no personally identifiable information will be displayed without your express content.
      -The owners of the Website accept no responsibility whatsoever for publically visible User Generated Content or for any distress, injury or damage which they may cause
      -The owners of the Website reserve the right to control User Generated Content which appears publically on the Website and may remove without prior notice any User Generated Content which they at their sole discretion deem to be unfit or inappropriate for any reason.
      -You grant Liberating Research Ltd a non-exclusive, worldwide, perpetual and irrevocable right to use, distribute, reproduce, publish, translate, sell and create works from and display such User Generated Content in any form and / or to incorporate it in other works in any form, media or technology. Please see our privacy policy for more information on how we protect your data.
  6. Links to Third Party Websites and Resources
    1. The Website may contain links or references to external websites or resources which are owned, controlled or hosted by third parties. Any such linking or reference does not constitute an endorsement of, claim to ownership over or assumption of responsibility for any of the content of these external websites or resources by the Website or the owners of the Website. We accept no liability over the use of any external website or resource linked to from our website.
  7. Disclaimers and Liability
    1. Whilst we operate the highest level of security for all data (and most survey results are stored independently of any personally identifiable information), the owners of the Website make no guarantee or warranty of any kind, whether express or implied as regard to any of the following:
      -The uninterrupted or stable availability, accessibility of the Website or any of its content.
      -The suitability or compatibility of the Website or any of its content with any computer system, software or information storage or retrieval system.
      -The security of the Website or its content, or of any information which you submit to the website.
      -The absence of virus or malicious software or machine readable code anywhere on the Website or in its content.
    2. The owners of the Website disclaim absolutely and to the fullest extent permitted by law any and all liability for all loss or damage which may be caused by using or accessing the Website or its content, whether direct or consequential and howsoever caused.
    3. Nothing in these terms or conditions shall be construed or interpreted as attempting to exclude or limit liability for death or personal injury which results from the negligence of the owners of the Website or any of their agents or employees.
  8. Indemnification
    1. You hereby agree to indemnify and keep indemnified Liberating Research Ltd (including any assignees or successors and any of their directors, shareholders, employees or representatives) against any loss, damage or liability (including legal fees) which results in any way from your use of Liberating Research and its services or as a result of a breach of this agreement or failure to abide by any of its terms. This includes any such breaches that occur using your membership account whether completed by yourself or any other person.
  9. Jurisdiction and Severability
    1. All clauses, sub clauses and parts thereof shall be severable and shall be read and construed independently. Should any part of these terms and conditions be found invalid this will not affect the validity or enforceability of any other provision or of these terms and conditions as a whole
    2. These Terms and Conditions shall be construed and interpreted in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

Condition Q&A

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Liberating Research
Unit 7/8 (1st Floor)
Warwick Works
Downs Road
London E5 8QJ UK